How does booking work?
You buy your ticket online, you receive the confirmation by email, and you show it at our store on the day of your visit. There we help you try on the clothing and the gear before you head out to enjoy the snow.
What are the hours to pick up my gear?
Our store in Las Condes is open from 5:00 AM to 8:00 PM, every day.
How is my size decided?
Sizes are decided only in store, at pick-up, with help from our team. Your online purchase reserves the kit and the number of days, not a specific size.
What if I lose my voucher?
No problem: just give us your full name at the store counter when you pick up your gear, and we will validate your rental with that. The same information is also recorded in your purchase confirmation email.
What if I damage or lose any of the gear?
When you pick up your kit you sign a form listing the clothing and gear handed over. If anything is damaged or lost during the rental period, you must pay the full replacement value, according to the reference price list available in store.
How long is my voucher valid?
Your voucher is valid until the end of the season. The pick-up date you choose when buying is only a reference and does not tie you to that specific day.
Which payment methods do you accept?
Payments are processed through Mercado Pago (credit and debit cards). Your receipt is issued automatically online at the time of purchase.
Can I pay without a Chilean RUT?
Yes. At the payment step, choose "Otro" as the document type and enter digits only, no letters. If you're from Brazil, your CPF works. If your passport number contains letters, the form will reject it.
Where is the store? Is there parking?
We are at Las Verbenas 9111, Las Condes, Santiago, with parking available for our customers.
Can I book for my whole family or group?
Yes, you can buy one ticket for each person in the group, mixing the kits and the number of days each of you needs.
Any other questions?
Message us on WhatsApp at +56 9 8127 9737 and we will get back to you shortly.